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In the following paragraphs, when we refer to “you” or “your”, we are referring to any of our end Customers – those being any members of the public who purchase tickets through Tickits.co.uk.
- 1.1 Your Privacy and the Information We Collect From You
In order to operate the Site, conduct ticket purchase transactions, and provide you with information on products and services that may be of interest to you, we collect three classes of information about you:
- a) “contact information” (i.e. information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any)), which is then permanently stored on our database
- b) “demographic information” (e.g. postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you, which is also permanently stored on our database
- c) “financial information” (i.e. credit and debit card numbers and bank and other financial institution account numbers) however this information is not permanently stored on our database.
- 1.2 How We Use your Information
- 1.2.1 Order and Payment Processing, Customer Service and Quality Assurance.
We use contact information to help us efficiently perform transactions to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to enable the TickitSeller to contact you in connection with events for which you purchased tickets if necessary. (e.g. event changes and cancellations).
We provide your contact information to TickitSellers, primarily for facilitating ticket pick up, dispute resolution and customer service at the event venue on the date of the event. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
- 1.2.2 Providing Event Promoters with Contact Information.
When you use Tickits.co.uk to purchase tickets, you expressly consent for us to provide your email address and other summary contact and payment information to the TickitSellers for your selected event. This information is provided to the TickitSeller to enable them to contact you as and when necessary regarding your purchase. This information is not however provided to the TickitSeller for Marketing purposes.
- 1.2.3 Contacting You with Offers and Promotions.
After you provide us with your contact details in connection with ordering tickets you will be given the opportunity to specify how that Data is handled. You can request that;
- a) your email address and other contact details be added to the Tickits.co.uk database and used to send you information on forthcoming events that may be of interest to you.
- b) your details are forwarded to show producers or other arts organisations and used to send you up to date general arts information.
By selecting any of these options you agree that Tickits.co.uk (on behalf of itself or other organisations) may send to your nominated e-mail address such promotional e-mails whose content falls within the description/s you have selected, until such time that you indicate a preference not to receive them.
If you have not opted to receive any category of promotional email, then we will not share your contact information with any third parties other than any TickitSellers from whom you actually purchase, and then only to the extent and for the purposes permitted by this Privacy Policy above.
- 1.3 How We Use Financial Information
We use your financial information to help us efficiently perform sales and other transactions on the Site, to deliver the services you have requested and to perform quality assurance checks. In some cases we may use third party service providers to help us perform some of these tasks and consequently we may provide them with your financial information. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We will also forward your financial information to your credit card issuer, financial institution or credit card processor in order to process transactions and for their other purposes. We may provide a subset of your financial information to Event Promoters, primarily for facilitating ticket pick up, dispute resolution and customer service at the event venue on the date of the event.
- 1.4 How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with TickitSellers so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.
- 1.5 Information Other Web Sites Collect From You
On the Site, we place links to other web sites operated by other parties including, but not limited to, TickitSellers. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and advise you that we will not be responsible for their actions.
- 1.6 Responsibility for Disclosure
Tickits.co.uk will not be responsible or otherwise liable for any use or disclosure of your contact, demographic or financial information by a third party to whom Tickits.co.uk is allowed to disclose your contact information under this privacy policy.
- 1.7 Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
- 1.8 Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We encrypt your contact information and financial information as it travels over the Internet and use secure socket layer (SSL) technology to help protect the security of transactions.
- 1.9 Public Areas
The Site may provide you with the opportunity to post information for display in areas of the site that are accessible to viewing by the general public (“public areas”), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This privacy policy does not apply to any information that you submit for use in public areas. We ask that you do not submit any contact information or financial information for display in public areas, as other people who use the Site will see it. If you submit such information for display in public areas, Tickits.co.uk cannot prevent it from being used in a manner that violates the law, your personal privacy or your safety. By submitting such information for display in public areas, you assume the risks and sole liability arising as a result of such information being displayed.
- 1.10 Limitations on Liability
Tickits.co.uk will not be responsible or otherwise liable for any use or disclosure of your contact information, or financial information, by a third party to whom Tickits.co.uk is allowed to disclose your contact information under the Privacy Policy.
If you post any User Content to the Site, by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. When we say in these Terms “post” we mean the provision of information (including, but not limited to, “User Content”) to the Site through features of the Site that are used to make information available to other members of the public (e.g., user reviews, bulletin boards, chat rooms, etc.). Information that is posted to the Site shall not be subject to the Privacy Policy and may be publicly displayed and disclosed and otherwise used by Tickits.co.uk or any third party in any way. By posting User Content to the Site, you authorize us to use or allow others to distribute, reproduce or otherwise use such User Content. You should not post information about yourself on the Site that can be used to identify or contact you, including, but not limited to, your name, home or work address, phone numbers, pagers, email address or other such information. If you post such information, Tickits.co.uk cannot prevent it from being used in a manner that violates these Terms, the law, or your personal privacy and safety. By posting such information on the Site, you violate these Terms, and you assume the risks and sole liability for the results of such posting.
Tickits.co.uk is not liable for any lost data resulting from the operation of the Site or the enforcement of the Terms. We urge all users to maintain their own back up versions of any User Content or other information they submit to the Site.
Tickits.co.uk reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page periodically. If you violate these Terms, Tickits.co.uk may terminate your use of the Site, bar you from future use of the Sites and/or take appropriate legal action against you.
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